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  • What are the costs associated with your services?
    Egan Counseling & Consulting fees as as follows: New Client Intake Telehealth, 30 min - $95​​ In-Office or Telehealth, 55 min - $200 Home or School-Based Observation/Session (90 min) - $340 Telehealth OR In-Office Sessions: 55 min - $200 75 min - $250 90 min - $295 School-Based or Telehealth IEP Team meeting or 504 Planning meeting - prorated at $200/hr by length of meeting, including travel time Phone consultation with other professionals (pediatrician, teachers, parent coordinator, attorney or other therapists) – $200 prorated by length of call Phone call/consultation – $200 prorated by length of call Report writing/documentation for schools or another service provider - $200 prorated per scope and length of report Record Review - $200/hr prorated by time spent Parent Coordination Fees - because parent coordination services require more documentation and court appearances, parent coordination services are billed at $225/hour. A retainer of $3000 ($1500 per parent, unless the court determines otherwise) is required prior to the initiation of services.
  • Are services covered by health insurance?
    All services are self-pay. However, we can email you a monthly “superbill”, should you decide to submit it to your insurance company as an out-of-network service. In addition, clients are encouraged to use their flex spending or health savings account for services, as appropriate.
  • What is the best way to schedule a new client intake session?
    New clients are encouraged to schedule a parent intake call online. This will allow you to share your reasons for seeking services and ask questions about our services. We want you to feel confident in your decision to work with us as it is an investment in your family. Established clients are also encouraged to schedule online, as there are several appointment options. This will ensure that you’re scheduling the right kind of appointment for your family’s needs. If online scheduling isn't right for you, please send an email to:
  • What payment methods are accepted?
    Clients will place a credit card or health savings card on file when they complete the intake paperwork. This card will be charged after each session.
  • What is the cancellation / rescheduling / "no show" policy?"
    Rescheduling occurs when one cancels the reserved appointment at least 48 hours in advance and schedules an appointment at another time. A cancellation occurs when one cancels an appointment with less than 48 hours notice regardless if another appointment is scheduled. Your appointment is a time that is reserved for you. However, it is recognized that when one is working with children, on occasion it may be necessary to cancel an appointment. If you must cancel, please provide at least 48 hours notice. If you are unable to provide at least 48 hours notice when you cancel or "no show" for your appointment, you will be charged the full session fee. The only time this fee will be waived is in the event of serious or contagious illness or emergency. Your understanding and adherence to this policy is greatly appreciated. If you need to cancel or reschedule your session for any reason, please call 704-981-2190 or send an email to
  • What should I do if there's a mental health emergency with my child or family?
    If you have an urgent situation that you feel needs immediate support and we're not available by phone, please contact your local 911 or go to the nearest emergency room. Please note that we are not guaranteed to be available via phone outside of appointment times. Phone consults or sessions are subject to self-pay rates of service.
  • What is your policy regarding confidentialty?
    All information shared with our therapists will be kept confidential with the following exceptions: a) if it is believed that the client is a danger to him/herself or someone else, b) if the client gives me written permission to disclose information. Confidentiality will be waived a) in the case of abuse to a child or an elderly person, b) if the information is court-ordered, c) if the client desires to seek reimbursement from a managed care company. It should also be noted that the disclosure of confidential information may be required for reimbursement a) in the case of a medical emergency, or b) if accusations of misconduct are brought. Even under these circumstances, only essential information will be revealed and whenever possible, the client will be informed before confidentiality is broken. Because clients are typically minors, parents or legal guardians will be included in the counseling process as appropriate, although confidentiality will be safeguarded. At times, it may be appropriate for us to communicate with a third party, such as a physician, a counselor or social worker, a speech or language therapist, an occupational therapist, a staff member at your child’s school or daycare, a parent coordinator, or guardian ad litem. Prior to a transfer or release of medical records, the parent/client will be asked to sign a release form. Please view our website Privacy Policy here.
  • Good Faith Estimate
    Notice to clients and prospective clients: Effective January 1, 2022, a ruling went into effect called the "No Surprises Act," which requires mental health practitioners to provide a "Good Faith Estimate" (GFE) about out-of-network care to any patient who is uninsured OR who is insured but does not plan to use their insurance benefits to pay for health care items and/or services. Please view the full Good Faith Estimate Poiicy here.
Confidentialty Policy
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